100% Satisfaction Guarantee
We have been selling designer eyewear online since 1997 -- that's 25 years 4 months and 2 days. We have earned the trust of our customers, who come back to us for all their eyewear purchases. We value your business and take our responsibilities as your retailer of choice seriously. We will always accomodate any request that is within our capabilities.
Every single pair of glasses that we carry is 100% authentic. All sunglasses, eyeglasses and goggles are ordered directly from their respective manufacturers and then shipped to customers from our New York offices.
Please keep in mind that not every pair of eyewear comes with both a case and a cleaning cloth. Some manufacturers omit these addons from their package to cut costs. This is typical not only for value brands, but also for low-end lines of some premium ones.
Furthermore, even though most designers manufacture their frames in Italy, France, and Japan; the same designers often choose to leverage China's lower labor costs for some portion of their product line. We, at coolframes.com, can guarantee authenticity, but it is up to the designers to deliver quality.
If you have any questions or concerns please send an email to [email protected]