Special Holiday Amendment

During the 2009 Holiday Season, we will be offering an extended exchange policy for all of our customers to support worry-free gift giving. We will allow for exchanges until January 8th, 2010 without any restocking fees. Offer applies to all orders placed from November 25th, 2009 to December 31st, 2009.

Returns

All frames are guaranteed to be defect-free and authentic. If the items you ordered are defective in any way please notify us within 1 week of receiving the package and we will process an exchange for you free of charge. We will also allow a one-time exchange for another frame of equal or greater value, if you are unhappy with your initial selection. In the latter case, shipping charges in both directions will apply.

All other returns and exchanges will be subject to a 20% restocking fee. All merchandise must be returned in original condition. All returns must be requested within 7 days of the receipt of the package.

Cancellation

You may cancel your order within 2 hours of placing it without paying any cancelation or restocking fees. If the order is canceled after 2 hours, a cancelation fee of $20 dollars will be required. Once the order is shipped, it cannot be canceled and must be returned and a restocking fee may apply.

Custom Lenses

Prescription lenses and custom non-prescription lenses are non-refundable. If we are at fault then we will redo the work at our own expense. In all other cases we will not be able to cover these costs. Please confirm all information before releasing it to us. We strongly recommend that all prescriptions are emailed or faxed to us to eliminate any possiblities of errors.