If the items you ordered are defective in any way, please notify us within 3 business days of receiving the package and we will process an exchange for you free of charge.

We will also allow a one-time exchange for another frame if you are unhappy with your initial selection. Shipping charges in both directions will apply please provide a check or money order in the amount of $9.95. Store credit will be issued in place of a refund if there is a price difference. we will not credit back your credit card if a lower priced item is selected, store credit only.

All other returns and exchanges will be subject to a 20% restocking fee. All returns must be requested within 5 business days and post-marked within ten business days of original delivery. The merchandise must be returned in the same condition as received, including packaging and certificates of authenticity. The cost of prescription lenses is not refundable, unless the lenses are defective or there was an error on our part. Whenever possible we will try to reuse the existing lenses and reinstall them into the new frame at no charge. The replacement cost of the plastic lenses are $14.95 plus the cost of any additional coatings. Please include a check or money order made to out to "Optical Store" to cover the return shipping. International customers will be responsible for shipping cost related to the exchange in the amount of $34.95 and may be made via credit card payment. Please allow 2 weeks for processing.

All non-deliverable items are subject to a 10% restocking fee.